Premium Membership - Terms of Use

Effective: October 30, 2017

Heroes Vacation Club Premium Membership Rules

These Heroes Vacation Club Premium Membership Rules (these “Rules”) supplement and do not replace the Terms and Conditions of the Heroes Vacation Club Membership (the “Terms and Conditions”). Capitalized terms used and not defined in these Rules shall have the meanings set forth in the Terms and Conditions.

1. General

1.1 Heroes Vacation Club (“Heroes Vacation Club”) members may upgrade his/her standard Heroes Vacation Club membership (the “Heroes Vacation Club Standard Membership”) to the Premium membership tier (the “Heroes Vacation Club Premium Membership”) by paying the applicable Heroes Vacation Club Premium Membership tier fees. The term “Premium Member” means an Heroes Vacation Club member who has purchased an Heroes Vacation Club Premium Membership.

1.2 The Heroes Vacation Club Premium Membership program is for the personal use of Premium Members and cannot be assigned, transferred, or otherwise disposed of without the prior written consent of Heroes Vacation Club. The Premium Member may not use the program for commercial purposes, or monetary or other consideration, including without limitation, auction, barter, rental, raffle or sale of a guest certificate, etc. Heroes Vacation Club reserves the right to limit the number of transactions by a Premium Member.

1.3. Certain Heroes Vacation Club Premium Membership benefits are only available online.

1.4 Heroes Vacation Club may at any time and without advance notice, discontinue or change any benefits provided as a part of the Heroes Vacation Club Premium Membership program in its sole discretion.

1.5 Heroes Vacation Club may amend these Rules from time to time in its sole discretion without advance notice to Premium Members.

1.6 Heroes Vacation Club, may, but shall not be required to, offer additional benefits as part of the Heroes Vacation Club Premium Membership program. Such benefits may include, but are not limited to, advance access to acquired inventory, rebates and/or discounts on other products and services. Any additional fees which may be required, and the availability, type, and quantity of such benefits shall be determined by Heroes Vacation Club in its sole discretion and may change from time to time without advance notice to the Premium Member. Benefits may be subject to additional terms and conditions and other restrictions may apply. Heroes Vacation Club may discontinue offering or administering any such Heroes Vacation Club Premium Membership benefits therein at any time in its sole discretion and without advance notice.

1.7 The Heroes Vacation Club Premium Membership program and certain benefits of the Heroes Vacation Club Premium Membership program are only available in certain countries, including those benefits provided by third parties. If an Heroes Vacation Club member purchases an Heroes Vacation Club Premium Membership in a particular country, and resides or thereafter moves to another country where a different version of the Heroes Vacation Club Premium Membership is available, the Heroes Vacation Club Premium Membership benefits available to such Premium Member will be only those available in the latter country. If an Heroes Vacation Club member purchases an Heroes Vacation Club Premium Membership, and resides or thereafter moves to another country where the Heroes Vacation Club Premium Membership is not available, such Premium Member may cancel the Heroes Vacation Club Premium Membership. Heroes Vacation Club may provide the Premium Member a prorata refund, if applicable. The Heroes Vacation Club Standard Membership (as applicable) will remain unchanged as a result of this cancellation.

2. Acceptance of Heroes Vacation Club Premium Membership

2.1 The Heroes Vacation Club Premium Membership shall commence upon Heroes Vacation Club’s receipt and acceptance of an enrollment application and the applicable Heroes Vacation Club Premium Membership fee. Heroes Vacation Club reserves the right, in its sole discretion, to refuse any enrollment application and membership fee.

2.2 Heroes Vacation Club reserves the right to verify, or require proof of all information provided in order to obtain the Heroes Vacation Club Premium Membership and any fraudulent or wrongful information provided in order to obtain such membership, which has a material, negative effect on Heroes Vacation Club’s decision whether or not to accept the application for the Heroes Vacation Club Premium Membership, could result in the suspension or cancellation of such membership.

2.3 If Heroes Vacation Club accepts the enrollment application, the Heroes Vacation Club Premium Membership shall commence upon payment of the applicable Heroes Vacation Club Premium Membership tier fees via credit card.



3. Heroes Vacation Club Premium Membership Fees

3.1 Heroes Vacation Club Premium Membership fees must be paid in advance via credit card. Heroes Vacation Club Premium Membership fees must be paid by the date on which his/her Heroes Vacation Club Premium membership commences (in accordance with Section 2 above) and continuing each yearly anniversary date thereafter.

4. Cancellation or Termination of the Heroes Vacation Club Premium Membership

4.1 A Premium Member may cancel his/her Heroes Vacation Club Premium Membership at any time. In such event, the Heroes Vacation Club Standard Membership shall remain unchanged. Heroes Vacation Club may cancel or terminate an individual’s membership in the Heroes Vacation Club Premium Membership program at any time in its sole discretion.

4.2 In the event of cancellation by the Premium Member or termination or cancellation by Heroes Vacation Club of the Heroes Vacation Club Premium Membership:

  1. (a) The Premium Member shall forfeit all benefits and/or rights he/she has or may have in relation to the Heroes Vacation Club Premium Membership; and
  2. (b) If applicable, the Premium Member may be eligible to receive from Heroes Vacation Club, as determined by Heroes Vacation Club in its sole discretion, a pro rata refund for a portion of the Heroes Vacation Club Premium Membership fees paid in advance, less any amount properly owed and due to Heroes Vacation Club under sub-section (c) below; and
  3. (c) The Premium Member shall pay Heroes Vacation Club any charges, costs or expenses, including but not limited to, any outstanding Premium Membership fees, reservation fees, cancellation/penalty fees or fees including those described in Section 4.3 below that are properly due and remain unpaid at the time of termination or cancellation.

4.3 Notwithstanding anything to the contrary, a Premium Member shall not be permitted to cancel his/her Premium Membership while a reservation is pending on his/her account (“Active Reservation”) until the start date of the subject reservation has passed or expired, unless:

  1. (a) The Premium Member cancels the Active Reservation. In such event, standard cancellation policies and fees may apply; or
  2. (b) In the event, the Premium Member wishes to retain the Active Reservation, then the Premium Member will be responsible to pay to Heroes Vacation Club the difference between the discounted reservation which was made available to the Premium Member under the Heroes Vacation Club Premium Membership program and the reservation price at the time of cancellation.

5. Benefits

5.1. Ten Percent (10%) Discount on High Demand Resort Inventory

5.1.1 Premium Members are eligible to receive a discount in the amount of ten percent (10%) off the non-sale, Standard Member price of select high demand (“High Demand”) resort inventory. High Demand inventory includes inventory with peak travel times, larger units and frequently sought-after destinations.

5.1.2 High Demand resort inventory is limited. Destinations and travel times are subject to availability and confirmed on a first come, first serve basis. High Demand resort inventory offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. Taxes, additional fees and charges may apply. All-inclusive resorts may charge a mandatory all-inclusive fee. Other restrictions may apply. High Demand resort inventory offers are void where prohibited by law.

5.1.3 In order for a Premium Member to receive the discount on High Demand resort inventory, the applicable Heroes Vacation Club Premium Membership must be current and paid in full on the start date of the subject reservation.

5.1.4 Heroes Vacation Club may, at any time, in its sole discretion, change the qualifying criteria or the price of High Demand resort inventory, as well as the applicable discount amount.

5.2. Discount on Resort Vacation Certificates (“RVCs”)

5.2.1 Premium Members are eligible to receive a discount in the amount of $50.00 off the purchase of a standard-priced RVC.

5.2.2 The terms and conditions stated on the RVC shall apply.

5.2.3 In order for a Premium Member to receive the RVC discount, the applicable Premium Membership must be current and paid in full at the time the RVC is purchased.

5.2.4 Heroes Vacation Club may, at any time, in its sole discretion, change the price of the standard RVC for which the discount is provided, as well as the applicable discount amount.

5.3. Last Minute Vacations Inventory

5.3.1 Premium Members are eligible to receive access to select Last Minute Vacations inventory. The start date of the Last Minute Vacation must begin at least twenty-one (21) days or less from the check-in date. The Last Minute Vacations inventory consists of: $309.00 per week (7 nights) for a hotel/studio/1 bedroom unit and $329.00 per week (7 nights) for a 2+ bedroom unit.

5.3.2 Last Minute Vacations inventory is limited. Destinations and travel times are subject to availability and confirmed on a first come, first serve basis. Last Minute Vacations inventory offers include only accommodations and specifically excludes travel costs and other expenses that may be incurred. Taxes, additional fees and charges may apply. All-inclusive resorts may charge a mandatory all-inclusive fee. Other restrictions may apply. Last Minute Vacations inventory offers are void where prohibited by law.

5.3.3 In order for a Premium Member to receive access to Last Minute Vacations inventory, the applicable Premium Membership must be current and paid in full on the start date of the requested reservation.

5.3.4 Heroes Vacation Club may, at any time, in its sole discretion, change the price of the Last Minute Vacations inventory, as well as discontinue access to such Last Minute Vacations inventory.

5.4. Priority Access

5.4.1 Premium Members are eligible to receive access to select vacation inventory sales one (1) day before such inventory is made available to the Standard Membership tier, from time to time and in Heroes Vacation Club’s sole discretion.

5.4.2 Standard fees and Terms and Conditions apply to all inventory made available via Priority Access.

5.4.3 In order for a Premium Member to receive Priority Access, the applicable Premium Membership must be current and paid in full at the time Priority Access is made available.

5.4.4 Priority Access inventory is limited. Destinations and travel times are subject to availability and confirmed on a first come, first serve basis. Priority Access inventory offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. Taxes, additional fees and charges may apply. All-inclusive resorts may charge a mandatory all-inclusive fee. Other restrictions may apply. Priority Access inventory offers are void where prohibited by law.

5.5. Shopping and Dining Reward Dollars (“Reward Dollars”)

5.5.1 Premium Members are eligible to receive Twenty Five (25) Reward Dollars each month during the term of his/her Premium Membership. Reward Dollars may accrue during the term of the applicable Premium Membership.

5.5.2 Premium Members can use the Rewards Dollars online shopping platform to access dining, shopping, and entertainment savings and deals that can be redeemed via a printed voucher or via a mobile device (where available) across the United States.

5.5.3 In order for a Premium Member to earn and redeem accrued Reward Dollars, the applicable Premium Membership must be current and paid in full.

5.5.4 In the event of cancellation or termination of the Heroes Vacation Club Premium Membership by either Heroes Vacation Club or the Premium Member, the Premium Member will be entitled to retain any vouchers already provided at the time the membership is cancelled or terminated. For clarity, in the event of cancellation or termination, the Premium Member will not be entitled to use any remaining, accrued but unredeemed Rewards Dollars but will be entitled to use vouchers that have already been provided.

5.5.5 Heroes Vacation Club may, at any time, in its sole discretion, remove or change the benefits provided as part of the Reward Dollars benefit.

5.5.6 Reward Dollars are provided by a third party under contract with Heroes Vacation Club. Reward Dollars are subject to additional third party terms and conditions, including those provided on the Reward Dollars redemption voucher and on the online shopping platform.

5.6. Ten Percent (10%) Discount on Short Stay Inventory

5.6.1 Premium Members are eligible to receive a discount in the amount of ten percent (10%) off the non-sale, Standard Member price of select Short Stay inventory. Short Stay inventory is available for less than seven (7) nights and is typically available for three (3) or four (4) night vacations.

5.6.2 Short Stay inventory is limited. Destinations and travel times are subject to availability and confirmed on a first come, first serve basis. Short Stay inventory offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. Taxes, additional fees and charges may apply. All-inclusive resorts may charge a mandatory all-inclusive fee. Other restrictions may apply. Short Stay inventory offers are void where prohibited by law.

5.6.3 In order for a Premium Member to receive the discount on Short Stay inventory, the applicable Heroes Vacation Club Premium Membership must be current and paid in full on the start date of the subject reservation.

5.6.4 Heroes Vacation Club may, at any time, in its sole discretion, change the qualifying criteria or the price of Short Stay inventory, as well as the applicable discount amount.

5.7 Premium Membership Benefits Provided by Third Parties

5.7.1 Certain benefits products, and services offered through the Heroes Vacation Club Premium Membership program are provided by third parties, some of which may be initially or only available in the United States. Heroes Vacation Club does not make any representations regarding any of the products or services provided by third parties and Heroes Vacation Club does not warrant the suitability or security of such products or services or the providers of such products or services. Information about such products or services is based on information obtained from the applicable providers. It is the Premium Member’s responsibility to investigate the safety and suitability of any activity, and the credentials and fitness of any guide, vendor or service provider, and the Premium Member participates at his/her own risk. Heroes Vacation Club is not responsible for, and shall have no liability for any inaccurate, incomplete or misleading information regarding products or services that are not provided directly by Heroes Vacation Club.

5.7.2 Additional fees, terms, conditions and restrictions which may apply to any benefits, activity, service, or product, are determined solely by the vendor, guide, or service provider, and are subject to change at the sole discretion of the service provider, guide or vendor. Heroes Vacation Club does not warrant the availability, value or safety of third party benefits, activities, products or services.